ServiceNow
8+ years Platform Experience
Automation
Agentic workflows
Business applications
Integrations
Process Design
and Development

About

Platform Architecture & Agentic Automation

ServiceNow Architect with 8+ years driving platform architecture, enterprise integrations, and cross-system automation. Bootstrapped a greenfield 6-instance ecosystem, led full infrastructure and data decoupling through an enterprise divestiture, and directs core ITSM, CMDB/Discovery, HAM, and Vulnerability Response environments.

Pioneers modern agentic engineering—building in-house VS Code MCP toolchains adopted team-wide to accelerate delivery and engineering automated n8n LLM workflows that eliminate operational overhead.

Experience

2023-02 — Present

ServiceNow Architect – Business Applications · Ontinue

Remote / Vienna, Austria
  • Platform Ownership & Security: Direct technical roadmap, platform governance, and continuous upgrades across enterprise IT instances; engineered CMDB/Discovery baselines and Vulnerability Response pipelines integrating Tenable and Nessus scanners.
  • Agentic Developer Tooling: Conceived and deployed an in-house VS Code agentic AI toolchain using custom MCP API wrappers, cutting development cycle times via automated code reviews and GlideScript generation.
  • Zero-Touch Automation: Built 100% automated HR boarding and offboarding lifecycle flows synchronizing BambooHR, ServiceNow, and Microsoft Entra ID via Power Automate and REST webhooks.
  • Data Integration & Middleware: Maintain high-reliability data synchronization and ETL pipelines across Cloudomation (Python) and Jitterbit into downstream corporate data warehouses.
ServiceNow Architecture ITSM & CMDB HAM & Vulnerability Response VS Code Agentic AI BambooHR & Entra ID Cloudomation & SQL
2022-05 — 2023-02

ServiceNow Architect – Business Applications · Open Systems

Hybrid / Vienna, Austria
  • Greenfield Architecture: Bootstrapped the core ServiceNow landscape from scratch, configuring 6 initial instances with hardened security controls, role hierarchies, and update-set deployment pipelines.
  • Corporate Spin-Off Execution: Led platform decoupling, directory synchronization, and relational data migrations required for the operational spin-off into Ontinue without production downtime.
  • Instance Governance & Handover: Established baseline cloning runbooks and release gates, executing a structured operational handover of auxiliary departmental instances to external partners.
6-Instance Topology Greenfield Implementation Platform Decoupling Instance Cloning Governance
2018-08 — 2022-04

Senior ServiceNow Developer · Tricentis GmbH

Vienna, Austria
  • Enterprise Integrations: Engineered mission-critical bi-directional REST integrations connecting ServiceNow with Workday, JIRA, Cornerstone, and Coveo AI Search.
  • Complex Schema Migrations: Planned and executed high-risk database transitions, including an ITSM-to-CSM schema migration and legacy acquisition data consolidation.
  • Vendor Rescue: Refactored broken custom scripts and corrected underlying relational schemas under tight deadlines to recover a stalled external partner implementation.
REST Integrations ITSM to CSM Migration Coveo AI Search Agile/Scrum Workday & JIRA
2015 — 2018

Early Career Operations · Service24 GmbH & Avis Budget Group

  • Mobility Manager (Service24, 2016–2018) • Customer Care Specialist (Avis Budget Group, 2015–2016). Focus on process optimization, international operations, and workflow logistics.
Process Optimization International Operations Workflow Logistics

Competencies

Platform Architecture

Multi-Instance Topology, Release Governance, Cloning Runbooks, Scoped Applications, ATF Automated Regression, Upgrade skipped-record resolution.

IT Operations & Modules

ITSM, CMDB Baselines, Discovery (MID Servers, Azure Cloud, Agent Client Collector), Service Graph Connectors, HAM, Vulnerability Response (Tenable/Nessus).

AI & Agentic Engineering

Custom MCP Server Wrappers, In-IDE Agent Toolchains, n8n LLM Workflows, Context Parsing, GlideScript Code Generation, Prompt Design.

Integrations & Identity

Microsoft Entra ID (Azure AD), BambooHR, Power Automate, Scripted REST APIs, Webhooks, Jitterbit, Cloudomation (Python), SQL Warehouses.

Credentials & Education

Certifications

  • Develop Generative AI Applications: Get Started — IBM (2026)
  • Certified Application Developer (CAD) — ServiceNow
  • Certified System Administrator (CSA) — ServiceNow
  • Python Programming (Parts 1 & 2) & Principles of Computing — Rice University

Education

  • Junior Java Programmer (Intensive Program) · Braining Hub, Budapest (2017–2018)
  • Master of Arts: International Relations · Corvinus University of Budapest
  • Bachelor of Science: Security & Defense Policy · Zrínyi Miklós National Defence University

Contact

Direct Inquiries · Open to Opportunities

Let's Connect & Build

Whether you are evaluating a senior ServiceNow architecture mandate, a greenfield platform setup, enterprise integration program, or consulting advisory, leave your details below and I'll get back to you promptly.

Or reach out directly: [email protected]